Refund and Returns Policy

Effective Date: 15/01/2026
At Herbaura, customer satisfaction is important. Please read our refund policy carefully.

Eligibility for Returns

Returns are accepted only if:

• You received a damaged / wrong / missing product
• You report the issue within 48 hours of delivery

Not Eligible for Return

We do not accept returns for:

• Opened or used products (hygiene & safety reasons)
• Products damaged due to customer handling
• Orders placed with wrong address/phone number

Return Process

To request a return:

1. Email us at support@herbaura.in
2. Share order ID + unboxing video/photos
3. Our team will verify and respond within 2–3 business days

Refund Process

If approved:

• Refund will be processed to original payment method
• Refund timeline: 5–10 business days depending on bank/payment provider

Replacement

In eligible cases, we may offer replacement instead of refund.